Terms and conditions

General Provisions

Using the site, logging in and accessing the services offered, represents acceptance of the terms and conditions of confidentiality detailed below, with all the consequences arising from their acceptance.

The

Terms and Conditions of using the website can be consulted at any time on the website. We reserve the right to update and/or revise the Terms and Conditions at any time without prior notice, therefore, we recommend that you periodically monitor any changes.

SUPPLIER: The website is maintained and administered by the company SC MURS SOCIETY SRL, registered at the Trade Register with number J22/2618/2022, unique registration code 46479638. It may be called in this document both Supplier and Seller, depending on the context.

SITE: represents the web pages belonging to SC MURS SOCIETY SRL, located at the address www.murscoffee.ro, through which the USER has access to information on the services and products offered by producer.

CLIENT: Any natural or legal person who purchases by any means products from the website www.murscoffee.ro. He may be called in this document, both Client and Buyer, depending on the context.

USER: The person who visits the website www.murscoffee.ro

ABUSIVE USE: Represents the use of content elements on the site, without the written consent of the Provider and the use of the SITE contrary to the practice in the field, regulations and legislation in force or in any other way that damages the society.

1. Site content

The information published on the SITE is information of general interest about SC MURS SOCIETY SRL, the products sold by it, as well as other information considered to be of interest to USERS.
The provider reserves the right to change the content of this site without prior notice.
The information about the products, as well as the related images, are for the purpose of presentation and do not constitute a contractual obligation.
SC MURS SOCIETY SRL is the holder of all intellectual property rights over the SITE, respectively over its design and content as well as over all Trademarks registered by MURS SOCIETY SRL and published on the SITE.

2. Use of the Site

The user undertakes to use the site only for legal purposes and is prohibited from:
- publish, reproduce, copy, transmit or transfer the content of the site (in the form in which it is found on the site or in modified forms) to any medium of communication or information storage: printed publications, websites, blog -s, servers, etc.;
- remove possible insignia certifying the copyright of the provider or its providers on the content of the site;
- pay attention to the proper functioning and security of the site, through any kind of tactics.
The USER has the obligation to respect all the intellectual property rights of MURS SOCIETY SRL, provided by the legislation in force.

3. Limitation of liability SC MURS SOCIETY SRL

If prices or other details relating to products/promotions have been displayed incorrectly, including due to the fact that they have been incorrectly entered into the database, we reserve the right to cancel the delivery of that product and notify the customer by telephone /e-mail as soon as possible, about the error, if the product has not been delivered yet.
The prices of the products on this SITE are informative and may change without notice. The promotions presented on the SITE are valid during the mentioned time period. If no time period is mentioned, they are valid while stocks last. In case of stock exhaustion, the www.murscoffee.ro representative will offer alternatives by presenting other products similar in appearance and technical specifications to the ordered product whose stock has been exhausted.
SC MURS SOCIETY SRL is not and cannot be held responsible for damages caused by errors, inaccuracies or non-updating of the information published or maintained on the SITE, which are not due to its fault.
SC MURS SOCIETY SRL reserves the right to complete and modify any information on the SITE.
Any problem caused by the products and/or services presented on the SITE will be resolved amicably within 15 working days from the date of written notice of the problems by the USER.

4. Losses/Additional Costs

SC MURS SOCIETY SRL is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if these are directly caused by your failure to comply with the Terms and Conditions.
SC MURS SOCIETY SRL not responsible for damages caused as a result of the Site not functioning as well as for those resulting from the impossibility of accessing certain links published on the Site.

5. Contract documents

By registering an Order on the Site, the Customer agrees to the form of communication (telephone or e-mail) through which the Seller carries out its commercial operations.
The notification received by the Customer, after placing the Order, has an informative role and does not represent the acceptance of the Order. This notification is made electronically (e-mail) or by telephone.
The contract is considered concluded between the Seller and the Customer at the moment the Customer receives from the Seller, by means of e-mail and/or SMS, the notification of dispatch of the Order.

6. Sales Policy

The products on the website www.murscoffee.ro can only be sold based on an order. Access to place an order is allowed to any Buyer.
In case of justified reasons, the Provider can restrict the access of a User or Buyer. The latter can contact the Provider through the displayed contact data, to find out the reasons for the application of the restriction measures.
We reserve the right to refuse collaboration with customers who have refused deliveries in their order history.
The prices displayed on the website are expressed in RON and include VAT. The Green Stamp tax is included in the price of the products.
SC MURS SOCIETY SRLmay publish on the Site information about Goods and/or Services and/or promotions practiced by it, in a certain period of time and within the limit of available stock.
All the information used to describe the Goods available on the Site (static/dynamic images/multimedia presentations/etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.
After purchasing a product, the Buyer can be contacted at the email address used for the order to write a review related to the purchase made.

7. Order

Products on www.murscoffee.ro can be purchased exclusively by placing an online order. To order, you must select the desired products, press “Add to cart” and then “Complete Order”. After completing the invoicing details and choosing the payment method, press the “Place order” button. After pressing the “Place order” button, a confirmation email will be sent with all the details of the order.
The order can be placed by creating a user account or as an unregistered user.
Complete the order only after filling in all the required information in the available fields and pressing the “Place order” button. Adding a product to the cart, without completing the order, does not represent the registration of an order nor the reservation of the product.
Once the order is placed, the Buyer agrees that all the data provided is true, correct and complete.
By placing the Order, the Buyer agrees that the Seller may contact him, by any means available/agreed by the Seller, in any situation in which it is necessary to contact the Buyer.
The availability of a Good will be displayed on the Site as follows:
- “in stock” – we have more than 3 pieces in stock
- “limited stock” – we have less than 3 pieces in stock
- “out of stock” – The good is no longer available in stock

8. Billing – Payment

Product prices displayed on the www.murscoffee.ro website include VAT. according to the legislation in force and the Green Stamp Tax.
The purchase price of the products is the one from the moment the order is issued, within the limit of available stock.
Payment for the products is made either online, by bank card, or cash on delivery.
Payment for products ordered on www.murscoffee.ro is made exclusively in EUR.
Online card payments made on the www.murscoffee.ro website are processed using the 3D Secure standard, thus ensuring a safe, simple payment option that respects the privacy of buyers.
For online payments, www.murscoffee.ro uses the mobilpay.ro platform and all cards issued under the VISA and MASTERCARD logo are accepted.
For online transactions, card data processing is done exclusively through mobilpay.ro, www.murscoffee.ro does not request or store any details related to the card used.
No commission is charged for bank card payments.
The ordered products must be paid in full, otherwise the delivery will not be made.
In the case of cash-on-delivery payment, the Buyer will pay the order value and the transport when receiving the package (if the order value is less than 100 EUR or if delivery is desired outside the transport areas of the Fedex International company).Here you can consult the list of localities where shipping is free for orders of at least 100 EUR.
The Seller will send the Buyer the invoice related to the Order, exclusively in electronic format, by e-mail, to the address used at the time of placing the Order.

9. Order cancellation

MURS SOCIETY SRL does not assume responsibility for printing or display errors regarding the prices, characteristics or product images on www.murscoffee.ro. If an order cannot be fulfilled due to such errors, www.murscoffee.ro reserves the right to cancel the order without prior notice.
The seller reserves the right to cancel the order, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other, in the following situations, and not only:
- the prices displayed on the website www.murscoffee.ro are the result of a material error;
- the ordered product/products are no longer in stock;
- the transaction was not accepted by the bank issuing the Buyer’s card;
- the data provided by the Buyer on the website are incomplete and/or incorrect;
The buyer has the right to withdraw from the Contract, respectively to return a product, within 14 calendar days, without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good expires within 14 calendar days from:
- the day on which the Buyer takes physical possession of the last Good – if the Buyer orders multiple products in a single order that will be delivered separately
- the day on which the Buyer takes physical possession of the last Good or the last part – in the case of delivery of a product consisting of several lots or parts
Any return must be preceded by a written notification of the intention to return, to the address orders@murscoffee.ro, in which the name and surname of the buyer, contact telephone number, invoice number, the product to be returned, the reason for the return will be specified ( optional) and the bank account for the refund.
Return conditions within 14 calendar days from the moment of receiving the order:
- The product must be in new condition, without signs of wear, scratches, chips, bumps, or defects caused by an external shock.
- The product must be returned in the original box, together with all accessories received and a copy of the invoice.
- All of this must be properly packed to protect against possible damage during transport. Missing or damaged labels, markings on the products may lead to the refusal of the return request.
- Products purchased in the form of special packages or that benefit from other gift products cannot be returned individually but also in the form of a package or together with the gift product.
- If the purchase generates a gift coupon, and it has been used, the return of the value of the products will be made with the discount of the coupon value.
- Returns will not be accepted within 14 calendar days, if the products show signs of wear and cannot be resold.
Failure to comply with these conditions may lead to the application of a compliance fee or the refusal of the return request. If the product is returned in a condition where it can no longer be sold as new, we can claim the return value. This decision will be communicated based on a technical assessment of the returned product made by the MURS SOCIETY SRL technical department.
If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) calendar days from the date the Buyer informs the Seller of his decision to withdraw from the Contract. The amount will be returned as follows:
- for orders paid by bank card ->by refund to the account from which the payment was made
- for orders paid with cash on delivery -> by bank transfer to the account mentioned by the buyer in the return request sent.
The return shipping cost is borne by the Buyer.

10. Delivery of products

Products are delivered anywhere in the country, exclusively through Fedex International, within a maximum of 5-7 working days from placing the order.
Transport costs:
- Shipping is free for orders of at least 100 EUR. Delivery is free only through the courier company Fedex, in areas where they have coverage. The door-to-door delivery service outside Fedex’s transport areas requires an additional fee. In this case, shipping is borne by the customer. Here you can consult the list of localities where transport is free.
- 20 EUR for orders under 100 EUR, to which is added the additional zone tariff, in case the delivery is made outside the transport areas of the Fan Courier company.
If the customer is not found at the mentioned address, within the mutually agreed time interval, the courier will return once more after managing to contact the customer. If the customer is not found at the delivery address even on the second delivery attempt, the order will be canceled and the product returned to the murscoffee.ro headquarters, with the customer bearing the costs of a new delivery, regardless of the value of the products ordered .
We are not responsible for possible shipping delays if they are caused by the carrier, adverse weather conditions or unavoidable extraordinary circumstances.

11. Warranties

All products sold on the website www.murscoffee.ro benefit from warranty conditions according to the legislation in force, for 2 years from the delivery of the order.
In the case of products sold on the website www.murscoffee.ro, the warranty certificates are issued directly by producer, together with the details of the service center that provides repairs during the warranty period.
In the event of a product failure during the warranty period, murscoffee.ro ensures the repair through its own service department.
In order to benefit from the guarantee, the Buyer will send an email to the address orders@murscoffee.ro in which he will specify the invoice number, the product, the claimed defect.
Subsequently, the Seller will contact the Buyer who requested the application of the guarantee to register the request.
Transport costs related to the repair of products under warranty are borne by the Seller.

Important! Only after the registration of the product repair request by a murscoffee.ro representative will it be possible to send the product under warranty to the Seller’s headquarters.

Product warranty certificates will be sent to the email address provided at the time of placing the order, together with the related tax invoice.
Failure to observe the optimal conditions of assembly, installation, use and maintenance of the products may lead to the loss of the warranty.

12. Cookies policy

This policy refers to cookies and similar technologies used, as the case may be, in the websites operated by S.C. MURS SOCIETY SRL with registered office in Street Prof. Petru Olteanu, nr. 320, Tomesti, Iasi, Romania.

Cookies are used for the following purposes:

for the operation of the site,
to analyze the behavior of website visitors,
for advertising.

This policy is supplemented by the SC MURS SOCIETY SRLpolicy on the protection of personal data and the Site Terms and Conditions.

What are cookies?

A cookie is a small file, stored on the User’s computer, mobile terminal or other device, containing information about it.

Cookie files make your interaction with websites safer and faster, because they can remember your preferences (login, language, etc.), sending the information they contain back to the website originating website (first-party cookie) or to another website to which they belong (third-party cookie), when you visit the website again, using the same end device.

Types of cookies used

www.murscoffee.ro uses the following types of cookies:

cookies strictly necessary for the operation of the site – they are essential for the proper operation of the site
analysis and performance cookies – to determine the level of traffic, the type of content viewed, information about how the website is used
advertising cookies – offers tailored to user interests, provision of user-relevant advertising
social media cookies – allow you to share your activity on social media such as Facebook and Instagram on the website.

Security and Privacy Issues

Browsers generally have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

Other security aspects related to cookies:

Particularizing your browser settings regarding cookies to reflect a level of comfort for you
If you are the only person using the computer, you can optionally set long expiration periods for storing your browsing history and personal access data.
If you share computer access, you may consider setting your browser to delete individual browsing data each time you close your browser. This is an option to access sites that place cookies and delete any visit information when you close your browsing session.

Controlling cookies

You can block or remove cookies either through your web browser settings or by using special software.You can usually find the browser settings related to cookies in the “Options”, “Tools” or “Preferences” menus of the web browser you use to access our Websites.

More information about cookies can be found here and on Microsoft Cookies guide.

13. Privacy policy regarding the processing of personal data

www.murscoffee.ro is a website managed by SC MURS SOCIETY SRL, a legal entity of Romanian nationality, with its registered office in Strada Prof. Petru Olteanu, nr. 320, Tomesti, Iasi, Romania, 46479638, J22/2618/2022.

We process your data in full accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania.

Within the meaning of data protection legislation, we are the controller when we process your personal data.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

For any other information related to the processing of your personal data, you can send an email to the address orders@murscoffee.ro, or call +40755810995.

Which categories of personal data do we process

We generally collect your personal data directly from you, so you have control over the type of information you give us. With the example title, we receive information from you like this:

When you create an account on the site, you give us: your email address, your first and last name;
Within your personal page (My Account) on www.murscoffee.ro you can add additional information, such as: nickname, mobile phone number, delivery address, billing address.
When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
We may also collect personal data when you correspond with us by phone, when you subscribe to our newsletter, when you sign up for contests or promotions organized by MURS SOCIETY SRL or when you report a problem related to our Website/products .

Each time you visit our Websites, we automatically collect the following data:

Technical data, for example this may include the Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, types and versions of browser extensions (plug-ins ), operating system and platform, device type and mobile device brand; this data may be collected and processed on our behalf through third-party cookie files.
Data about your visit, for example this may include full Uniform Resource Locators (URLs), the sequence of clicks to, through and from our website (including date and time), the information or products you viewed or searched (including top articles read, top categories accessed, page response times, download errors, duration of visits to specific pages (including average time spent on specific pages, viewing specific content or videos), time the average time spent on the site, the average number of items viewed on our website, information about the interaction with the pages (such as scrolling, clicks and mouseovers), the methods used to navigate the page, data about the behavior of Users and any number of phone number used to call or any email address used to contact our customer service representatives.

We may also collect and further process certain information about your behavior while visiting our website in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more about this by consulting the section on purposes of processing below.

On our website we may store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data.

Purposes of data processing

We will use your personal data for the following purposes:

To provide services for your benefit

This general purpose may include, as appropriate, the following:

Creating and managing the account on the website www.murscoffee.ro;
Processing orders, including receiving, validating, shipping and invoicing them;
Solution of cancellations or problems of any nature related to an order, to the purchased goods;
Return of products according to legal provisions;
Reimbursement of the counter value of the products according to the legal provisions;
Providing support services, including providing answers to your questions about your orders or the goods and services provided.

To improve our services

We always want to give you the best online shopping experience. To do this, we may collect and use certain information about your Shopping behavior.

For marketing

We want to keep you informed about the best offers for the products you are interested in. In this regard, we may send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar to or complementary to those we you have purchased them, information about offers or promotions, information about products added to the “My Account/Cart” section or the “Account/Favorites” section or you have shown interest in purchasing them and we can display personalized recommendations on the website . In order to provide you with information of interest to you, we may use certain data about your purchasing behavior (eg products viewed / wishlisted / purchased) to create a profile for you. We always ensure that this processing is carried out with respect for your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. For marketing purposes we collaborate with Google Analytics, Google AdWords, Mailchimp, Facebook.

In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can always ask us to stop processing your personal data for marketing purposes and we will comply with your request.

To defend our legitimate interests

There may be situations where we will use or share information to protect our rights and business. These may include:

Measures to protect the website and users against cyber attacks:
Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions, such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the murscoffee.ro platform. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

To whom we send your personal data

As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

courier service providers
payment/banking service providers
IT service providers
marketing service providers.

The Company may also disclose personal data to external consultants (eg lawyers, accountants, auditors) if necessary.

Storage of personal data

Currently, we store and process your personal data on the territory of Romania. However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including countries that have not been recognized by the European Commission as having an adequate level of personal data protection.< /p>

We store your data on our servers and on servers hosted by third parties (including third-party cloud-based services). We use appropriate technical and organizational measures to protect your personal data and prevent unauthorized access. We have entered into contractual relationships with third parties that provide hosting services and these contracts include obligations regarding the organizational and technical security of personal data. You are responsible for maintaining the confidentiality of all means of authentication (eg passwords) used by you to access parts of our website.

What rights you have

The General Data Protection Regulation recognizes a number of rights in relation to your personal data.

You can ask us to confirm whether or not your personal data is being processed by us, to provide you with a copy of your personal data and/or to correct it. In certain circumstances, you have the right to ask us to delete your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or to other entities.

You also have the right to object to processing of your personal data (for example, the use of processing for direct marketing purposes or certain decisions made only through automated processing (including profiling). If that we have requested your consent for the processing of your personal data, you have the right to withdraw this consent without negative effects on you.If we process your personal data because we have a legitimate interest in doing so, you also have the right to object to this processing. You also have the right to restrict the processing of your personal data in certain circumstances. Please note that your rights described above may be limited in certain situations and are subject to applicable data protection laws and regulations. personal data (for example, your right to object to the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate reasons to process your personal data that override your interests).

Contact and support regarding personal data protection

If you have questions or concerns regarding the processing of your personal data or if you wish to exercise a right, you can contact the Privacy Officer of SC MURS SOCIETY SRL at the address orders@murscoffee.ro, or by phone at the number +40755810995.

14. Litigation

By using/visiting/viewing the site and/or any content sent by MURS SOCIETY to the User/Client by accessing and/or sending by any means (electronic, telephone, etc.), you confirm that you have read and accepted the Terms and the conditions above.
Any disputes related to the execution of the contract will be resolved amicably between the seller and the customer. If an amicable solution will not be possible, the parties will be able to address the competent court at the headquarters of the seller S.C. MURS SOCIETY S.R.L., respectively the Court Iasi.

15. Restricted access and (un)subscription

By accessing the site, creating a user account and placing orders, the customer expressly accepts the terms and conditions of the site and the way of conducting an online order as described on the site.
There are areas in the site that require registration (see Registration) or subscription (see Newsletter).
In the case of the newsletter, each edition/alert also contains the way to unsubscribe; once this option is accessed, the unsubscription is applied immediately, no further confirmations are required from the users.
Personal data will be used for the purpose of executing contracts and processing Customer orders. Subsequently, the data will be saved taking into account the retention periods according to tax and commercial legislation and as long as necessary to protect the rights of MURS SOCIETY SRL.

16. Notifications and actions regarding user information

At the users’ written request, dated and signed, sent to the address orders@murscoffee.ro, he undertakes:

to confirm to applicants, whether or not they process personal data;
to rectify, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions on the protection of individuals with regard to the processing of personal data and the free movement of such data;
to transmit to the user the personal data concerning him and which he provided SC MURS SOCIETY S.R.L. in a structured, commonly used and machine-readable format for transmission to another operator
stop processing the user’s personal data, if he requests it.