Privacy policy

This policy refers to cookies and similar technologies used, as the case may be, in the websites operated by S.C. MURS SOCIETY SRL with registered office in Street Prof. Petru Olteanu, nr. 320, Tomesti, Iasi, Romania.

Cookies are used for the following purposes:

• for the operation of the site,
• to analyze the behavior of website visitors,
• for advertising.

This policy is supplemented by the MURS SOCIETY SRL policy on the protection of personal data and the Site Terms and Conditions.

What are cookies?

A cookie is a small file, stored on the User’s computer, mobile terminal or other device, containing information about it.

Cookie files make your interaction with websites safer and faster, because they can remember your preferences (login, language, etc.), sending the information they contain back to the website originating website (first-party cookie) or to another website to which they belong (third-party cookie), when you visit the website again, using the same end device.

Types of cookies used

www.murscoffee.ro uses the following types of cookies:

• cookies strictly necessary for the operation of the site – they are essential for the proper operation of the site
• analysis and performance cookies – to determine the level of traffic, the type of content viewed, information about how the website is used
• advertising cookies – offers tailored to user interests, provision of user-relevant advertising
• social media cookies – allow you to share your activity on social media such as Facebook and Instagram on the website.

Security and Privacy Issues

Browsers generally have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

Other security aspects related to cookies:

• Particularizing your browser settings regarding cookies to reflect a level of comfort for you
• If you are the only person using the computer, you can optionally set long expiration periods for storing your browsing history and personal access data.
• If you share computer access, you may consider setting your browser to delete individual browsing data each time you close your browser. This is an option to access sites that place cookies and delete any visit information when you close your browsing session.

Controlling cookies

You can block or remove cookies either through your web browser settings or by using special software.You can usually find the browser settings related to cookies in the “Options”, “Tools” or “Preferences” menus of the web browser you use to access our Websites.

More information about cookies can be found here and on Microsoft Cookies guide.

13. Privacy policy regarding the processing of personal data

www.murscoffee.ro is a website managed by SC MURS SOCIETY SRL, a legal entity of Romanian nationality, with its registered office in Street Prof. Petru Olteanu, nr. 320, Tomesti, Iasi, Romania 46479638, J22/2618/2022.

We process your data in full accordance with Regulation (EU) 2016/679 (“General Data Protection Regulation” or “GDPR”), as well as with any other legislation applicable on the territory of Romania.

Within the meaning of data protection legislation, we are the controller when we process your personal data.

We reserve the right to periodically update and amend this Privacy Policy to reflect any changes in the way we process your personal data or any changes in legal requirements. In case of any such change, we will display on our website the modified version of the Privacy Policy, which is why we ask you to periodically check the content of this Privacy Policy.

For any other information related to the processing of your personal data, you can send an email to the address orders@murscoffee.ro, or call 0755810995.

Which categories of personal data do we process

We generally collect your personal data directly from you, so you have control over the type of information you give us. With the example title, we receive information from you like this:

• When you create an account on the site, you give us: your email address, your first and last name;
• Within your personal page (My Account) on www.murscoffee.ro you can add additional information, such as: nickname, mobile phone number, delivery address, billing address.
• When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
• We may also collect personal data when you correspond with us by phone, when you subscribe to our newsletter, when you sign up for contests or promotions organized by SC MURS SOCIETY SRL or when you report a problem related to our Website/products .

Each time you visit our Websites, we automatically collect the following data:

• Technical data, for example this may include the Internet Protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, types and versions of browser extensions (plug-ins ), operating system and platform, device type and mobile device brand; this data may be collected and processed on our behalf through third-party cookie files.
• Data about your visit, for example this may include full Uniform Resource Locators (URLs), the sequence of clicks to, through and from our website (including date and time), the information or products you viewed or searched (including top articles read, top categories accessed, page response times, download errors, duration of visits to specific pages (including average time spent on specific pages, viewing specific content or videos), time the average time spent on the site, the average number of items viewed on our website, information about the interaction with the pages (such as scrolling, clicks and mouseovers), the methods used to navigate the page, data about the behavior of Users and any number of phone number used to call or any email address used to contact our customer service representatives.

We also offer you the possibility to register on the site through your Facebook or Google account. If you opt for one of these options, you will be directed to a page managed by Facebook Inc / Google LLC, where they will inform you about the transfer of your data to MURS SOCIETY SRL. You can consult the privacy policies of Facebook and Google, respectively, using the following links:

• https://www.facebook.com/about/privacy
• https://policies.google.com/privacy

We may also collect and further process certain information about your behavior while visiting our website in order to personalize your online experience and provide you with offers tailored to your profile. We invite you to find out more about this by consulting the section on purposes of processing below.

On our website we may store and collect information in cookies and similar technologies, according to the Cookie Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data.

Purposes of data processing

We will use your personal data for the following purposes:

1. To provide services for your benefit

This general purpose may include, as appropriate, the following:

• Creating and managing the account on the website www.murscoffee.ro;
• Processing orders, including receiving, validating, shipping and invoicing them;
• Solution of cancellations or problems of any nature related to an order, to the purchased goods;
• Return of products according to legal provisions;
• Reimbursement of the counter value of the products according to the legal provisions;
• Providing support services, including providing answers to your questions about your orders or the goods and services provided.

2. To improve our services

We always want to give you the best online shopping experience. To do this, we may collect and use certain information about your Shopping behavior.

3. For marketing

We want to keep you informed about the best offers for the products you are interested in. In this regard, we may send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information regarding products similar to or complementary to those we you have purchased them, information about offers or promotions, information about products added to the “My Account/Cart” section or the “Account/Favorites” section or you have shown interest in purchasing them and we can display personalized recommendations on the website . In order to provide you with information of interest to you, we may use certain data about your purchasing behavior (eg products viewed / wishlisted / purchased) to create a profile for you. We always ensure that this processing is carried out with respect for your rights and freedoms and that the decisions made on the basis of them do not have legal effects on you and do not similarly affect you to a significant extent.

In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our business. For marketing purposes we collaborate with Google Analytics, Google AdWords, Mailchimp, Facebook.

In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can always ask us to stop processing your personal data for marketing purposes and we will comply with your request.

4. To defend our legitimate interests

There may be situations where we will use or share information to protect our rights and business. These may include:

• Measures to protect the website and users against cyber attacks:
• Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
• Measures to manage various other risks.

The general basis for these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all measures we take ensure a balance between our interests and your fundamental rights and freedoms. 

Also, in certain cases we base our processing on legal provisions, such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

As a general rule, we will store your personal data as long as you have an account on the murscoffee.ro platform. You may request that we delete certain information or close your account at any time, and we will comply with such requests, subject to the retention of certain information including after account closure, where applicable law or our legitimate interests require it.

To whom we send your personal data

As appropriate, we may transmit or provide access to certain of your personal data to the following categories of recipients:

• courier service providers
• payment/banking service providers
• IT service providers
• marketing service providers.

The Company may also disclose personal data to external consultants (eg lawyers, accountants, auditors) if necessary.

Storage of personal data

Currently, we store and process your personal data on the territory of Romania. However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including countries that have not been recognized by the European Commission as having an adequate level of personal data protection.< /p>

We store your data on our servers and on servers hosted by third parties (including third-party cloud-based services). We use appropriate technical and organizational measures to protect your personal data and prevent unauthorized access. We have entered into contractual relationships with third parties that provide hosting services and these contracts include obligations regarding the organizational and technical security of personal data. You are responsible for maintaining the confidentiality of all means of authentication (eg passwords) used by you to access parts of our website.

What rights you have

The General Data Protection Regulation recognizes a number of rights in relation to your personal data.

You can ask us to confirm whether or not your personal data is being processed by us, to provide you with a copy of your personal data and/or to correct it. In certain circumstances, you have the right to ask us to delete your personal data or, based on the right to portability, to ask us to transfer some of your personal data to you or to other entities.

You also have the right to object to processing of your personal data (for example, the use of processing for direct marketing purposes or certain decisions made only through automated processing (including profiling). If that we have requested your consent for the processing of your personal data, you have the right to withdraw this consent without negative effects on you.If we process your personal data because we have a legitimate interest in doing so, you also have the right to object to this processing. You also have the right to restrict the processing of your personal data in certain circumstances. Please note that your rights described above may be limited in certain situations and are subject to applicable data protection laws and regulations. personal data (for example, your right to object to the processing of your personal data may be limited if we can demonstrate that we have compelling legitimate reasons to process your personal data that override your interests).

Contact and support regarding personal data protection

If you have questions or concerns regarding the processing of your personal data or if you wish to exercise a right, you can contact the Privacy Officer of SC MURS SOCIETY SRL at the address orders@murscoffee.ro, or by phone at the number 0755810995.